Why a subscription?
The Alma Studio subscription gives you access to a catalog of over 600 original stories available exclusively on the app. We add new stories every week. The subscription principle allows us to finance creation while guaranteeing you a truly secure environment, without the use of advertising or data monetization, which we believe is particularly important when targeting children.
How does the trial period work?
When you subscribe to a plan that includes a 7-day free trial period, you get all the app's features free for 7 days.
This period begins upon validation of your payment information.
Depending on your subscription choice, the first payment will be made automatically at the end of the trial period.
If you do not wish to confirm your subscription beyond the 7-day trial period, you must unsubscribe at least 24 hours before the end of the trial period. If you do not cancel within this time, you will be charged the full amount of the subscription.
How many devices can I connect with one subscription?
You can connect up to 5 devices with one subscription and share it with your entire family and caregivers. Each child can create their own profile, choose their avatar, and enjoy stories tailored to their age and personality.
Does the app work without a network?
The initial download of the stories, upon installation, allows you to use the app anywhere, without a network connection. We recommend enabling airplane mode on phones to protect children from radio waves. A weekly internet connection allows for updates and allows you to enjoy all the latest features from Alma Studio.
How can I cancel my subscription?
- If you have subscribed to a subscription directly on our website,
- Click on “My Account”
- Click on “Unsubscribe”
- You will receive an email confirming your subscription cancellation.
- If you subscribed to a subscription through the Apple Store, you will find the cancellation procedure here
- If you subscribed to a subscription via the Google Play Store, you will find the cancellation procedure here
Please note: Deleting the app will not cancel your subscription. When you cancel your subscription, it will remain valid until the last day of the subscription period for which you paid, and you will not receive a refund for your payment for that period.
Who should I contact for a refund or billing dispute?
For any subscription made on our website, contact us here .
For subscriptions purchased through Apple or Google, we invite you to contact the Apple App Store for iTunes accounts, or the Google Play Store
Can I let my child use Alma Studio alone?
This is one of Alma Studio's greatest strengths: the app allows children as young as 3 to choose their stories independently. Up to age 6, they use a fun, voice-based navigation system, and while reading, the screen goes black, allowing them to step away from their phone or tablet and let their imagination take over. From age 7, the navigation is a little less childish, but just as intuitive.